So this posting is more of a personal story I felt like sharing rather than any tips, tricks, or references. I just felt I had to say something about the kind of service I experienced in dealing with an issue with Apple.
So I was on the phone the other day when a loud popping sound went off, similar to a balloon bursting but it also sounded like glass breaking. I finished my call to try to find out had happened and … nothing. I couldn’t see anything amiss. It wasn’t until I tried to use my mouse when I found the battery backing off including one of the plastic rails on the bottom. Looking further I found that the battery had literally exploded inside the mouse. Crazy.
So I was stuck not being able to do anything on my iMac while I just sat and saw the emails roll in.
An unscheduled trip to the Apple store was in order.
I packed up the pieces of once working wireless Mac mouse and hit the trail to the Eaton Centre Apple store. Of course all while I should be working – so I was in a rush and had no time to go digging around for any semblance of paperwork/proof of payment. Said a little prayer that they will have record on their system, I mean it’s Apple after all.
Approaching the store I was immediately amazed at how freakin busy the story was, I mean Christmas is over, boxing day sales have gone, but man it was jamming. Almost busier than when I did go there during Christmas. I was expecting a long boring unproductive wait.
I was waiting in line at the genius bar when I was approached by a staff member and she asked if she could assist me.
Alright – now I have to explain I have a mouse that exploded and I have no way of proving purchase date or basically anything. SO here goes…this is the account of what happened as best as I can remember.
“uh ok you might not believe this but my mouse… it well, uh I was on the phone and it basically just blew up.”
“It blew up?”
“hmmm, I’ve never heard of that happening before”
“Well you could only imagine my surprise then. It’s really important in my work and I’m losing time.”
“Ok no problem, do you have your receipt with you?”
“uh…. no sorry I just thought you might be able to find me on the system. I bought only a couple of months ago.”
“Ok do you have the credit card you used”
“Sure thing here you go”
So far none of the resistance or fifth degree I was expecting. She shortly returned saying that she couldn’t find any record of the transaction on the computer but not to worry because someone was bringing a new mouse out for me.
Within about 2 minutes I was at the till, the new mouse scanned in and I was on my way – the whole experience took maybe ten minutes max. No receipt and no hassle – awesome!
I know I am a bit of a flag waver when it comes to Mac but this just made my attitude towards Mac even stronger. So thanks Apple, I was able to get back to work quickly and finish the work for the day with the least bit of trouble that could be expected for such a thing as a mouse exploding.
The only thing I regret was in the haste to get back to work I didn’t take any pictures.